This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from or about you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
At myPORTER, we take your privacy very seriously and will take all measures to protect the personal information that you provide us. Any personal information received will be used only to register you as a myPORTER customer and for future marketing purposes directly from myPORTER. We will not sell or redistribute your information to any third parties, but we are not responsible for your personal information during your direct dealings with listed Partners on our App or website.
Please read our Privacy Policy carefully so that you are aware of how we collect your information and what is done with it once it is in our system. If for any reason you do not agree with any of the policies listed, it is up to you to cease using the myPORTER App or website. By accessing or using our App or website, you are automatically agreeing to this privacy policy.
Some of the advertisements you see on our site may be from third parties. Please note that we are not responsible of any information that these third parties collect from the site or from other websites, through cookies, web beacons, and other technologies in an effort to understand your interest deliver advertisements to you. Please note that we have no control over such activities.
Our App and website is not intended for use for those under the age of 18. If you are under 18, please seek parent or guardian approval before you continue accessing our services.
Upon signing up to the myPORTER App, you are required to create an account. During the sign up process, you are required to add a payment method to book a service. All your payment details can be stored under an encrypted token, available for your use only when you choose to make a purchase.
In an effort to monitor our App’s and websites responsiveness and functionality, specific data regarding your smartphone or computer may be captured, including its make, model, version, mobile operator and location. Such information will only be used to improve our service offerings and provide you with an even better user experience.
Information that you provide by filling in forms on our Mobile Application or Website. This includes information provided at the time of registering to use our application, subscribing to our service, or requesting further services. We may also ask you for information when you create an account and when you report a problem with our Mobile Application; and we may ask further questions (for example, security questions), and collect information from your previous bookings.
Photographs of bags and images of passport we made and used for the purpose of co-operating with relevant security requirements.
Details of your visits to our Mobile Application and Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Details of any errors which you have chosen to send to us.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Mobile Application and to deliver a better and more personalized service. They enable us:
• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customize our Mobile Application according to your individual interests.
• To speed up your searches.
• To recognize you when you return to our Mobile Application.
There are certain instances in which we capture your information and these include the following; when you sign up to become a member, when you log in, when you make a booking, when you share a status on your social channels, when you fill out any query form via our App or website, when you complete any survey requested by us. There may also be other ways in which we capture your information and the above list may not be limited.
All information you provide to us is stored on our secure servers or stored on our behalf by a reputable cloud service provider in our own secured area. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Mobile Application, we encrypt it before we store it. You are responsible for keeping this password confidential and we ask you not to share a password with anyone.
The information that we collect through the myPORTER App or website is used only for our direct purposes. These purposes include;
• Contacting you regarding your account.
• Sending you marketing-related offers on myPORTER.
• Providing you details on how to get the most out of your membershi.
• Reaching out to you when you have made a query.
• Optimize your experience within the App or website.
• Understand your preferences and patterns based on usage.
• Billing information.
• To carry out our obligations arising from any contracts entered into between you and us.
• To validate your booking details.
• To notify you about changes to our service.
You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at contact@myportersa.com. In some circumstances you may have the right to object to other aspects of our processing of your personal data, or to require us to transfer your data to a replacement service provider. If you wish to exercise either of these rights at any time, again, contact us at contact@myportersa.com. Our Mobile Application may, from time to time, contain links to and from the Mobile Applications and Websites of our partner networks, advertisers and affiliates. If you follow a link to any of these Mobile Applications and Websites, please note that these Mobile Applications and Websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these Mobile Applications and Websites.
You have the right to access information held about you and to require us to correct inaccurate information. You can exercise these rights by contacting us at contact@myportersa.com. We will correct inaccurate data without charge.
From time to time this Privacy Policy will be updated to reflect the latest information. If you have any queries or doubts, please do not hesitate to contact us at contact@myportersa.com
The Terms and Conditions of our service may tend to be changed or updated occasionally to meet the market requirements and standards. Therefore, customers are encouraged to frequently visit these sections I order to be updated changes. Modifications are effective on the day they are applied.